Job openings for l3 engineer in mumbai

L3 Engineer Roles and Responsibilities




Installing & configuring computer systems


Diagnose hardware & Networking faults


Configuring & maintaining Outlook


Troubleshooting & providing resolution to problems


Knowledge of Windows operating system & other general desktop support issues


Knowledge of Internet protocols, DNS, TCP/IP and other networking concepts


Monitor & maintain computer systems, servers, Wireless Router, networks & other peripherals (Printers, scanners, Monitors etc...)


Knowledge of Crimping & Punching


Install Antivirus Server


Provide Remote Support


Maintain Antivirus Back up


Equipped with all necessary toolkit ( Hardware / Software)


Understand the problem before applying solution


Each and every visit engineer will have to make the service report and if the call is not completed then also engineer have to make the report of pending work.


Report to the coordinator the call details


Engineer can ask for the feedback of the call and it can be implemented in service call report


Daily, weekly & Monthly Back up


Ability to handle clients professionally during all interfaces


Log & keep records of Customer queries


Log calls with Service providers


Maintain Service Installation Reports


Good interpersonal & Customer service skills


Good accurate records keeping


Good Written & verbal communication in English


Vendor Management


Inventory manage


Asset Management


File Management


skill required


Client Interaction


Good Communication Skills


Proper Dressing etiquettes


Proper Follow up and maintaining day to day reports



L3 Engineer Roles and Responsibilities




Installing & configuring computer systems


Diagnose hardware & Networking faults


Configuring & maintaining Outlook


Troubleshooting & providing resolution to problems


Knowledge of Windows operating system & other general desktop support issues


Knowledge of Internet protocols, DNS, TCP/IP and other networking concepts


Monitor & main